Miss Milly House Cleaning Service

Q&A With Miss Milly House Cleaning Service

30 May 2018

Miss Milly answers from frequently asked questions!

Question:  What areas does Miss Milly clean in?

Answer: Miss Milly House Cleaning provides cleaning service in the Surrey, Langley, White Rock, Cloverdale, Aldergrove, Abbotsford, Delta, Tsawwassen and Ladner areas

Question:  Do you bring your own cleaning supplies and equipment?

Answer:  Yes.  We bring everything to clean your home.  There is no need for you to supply anything, unless there is something specific you want.  At Miss Milly House Cleaning we provide all environmentally friendly cleaning supplies.


Question: I work, how would Miss Milly get in?
Answer: Most clients give us a key. The keys are all coded and  locked up in a storage box to which only Miss Milly management has access to.  Your key is only given to the cleaners on your scheduled cleaning day in the morning and returned at the end of the day.   If you are unable to provide us with a key you would need to make sure you arranged to have someone at your house to let us in at the scheduled time.  We usually provide a 1 to 2 hour window of arrival.


Question: What do I do about my security system?
Answer: We suggest that you program a separate code just for Miss Milly.

Question: Do you send the same cleaning team?
Answer: Our goal is to send you the same cleaning team each time. It is a definite benefit to our clients and staff to send you the same cleaning team each time. Occasionally there may be a change in cleaners due to illness, day off, or vacation; therefore we can not always guarantee the same individual/team for each cleaning.    Miss Milly provides training to each of our employees so that we can assure you consistent cleaning from all of our cleaning staff.


Question:  If a maid is injured in my home while cleaning am I liable?
Answer: Miss Milly staff are all covered by WorkSafe BC, any work related injuries are covered.

Question:  Can I specify a time?
Answer: We will try our absolute best to accommodate you with a specific time, although on some occasions this may not be possible.   We will usually give you a two hour window of when we will arrive at your home.

Question: Do I have to clean before you come?
Answer:  No. Miss Milly is there to clean for you. Although, it will save you time and money if you do a quick pick up and tidy before we arrive.

Question: What if something is damaged?
Answer:  All of Miss Milly staff are insured and bonded.  This means you won’t have to rely on your homeowners’ insurance for protection against damage or accidental breakage during a cleaning.

“What if something is damaged?….”
“Do I have to clean before you come?….”
“What do I do about my security system?…”

Question: How do I pay?
Answer: We ask that you pay each time Miss Milly comes to your home. We accept cheques, cash, and Visa and Master Card.   If you have a business and would like to be billed on a monthly basis that can be arranged also.

Questions: What if I need to change my cleaning?
Answer:  We ask that you give us 48 hours notice, so that we are able to adjust our schedule. You may be subject to a service charge if short notice is given.

Question:  Do you offer gift certificates?
Answer:  Yes,  Please call to purchase a gift certificate.


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